FAQ about multifactor authentication (MFA)
for Symetra’s Mortgage Loan Portal

We’ve added multifactor authentication (MFA) capabilities to our mortgage loan portal. Because passwords can be compromised, this provides an added layer of security to your account.

Multifactor authentication, or MFA, helps protect customer information from hackers and unauthorized users. If someone tries to log in to your account, we’re going to take steps to ensure that it’s you by confirming your identity in more than one way before we provide access. For example, in addition to requiring your password, we might text you a unique code to enter on our system, or email you a special link to click.

Anyone who logs in to the mortgage loan portal to access an account or customer data will need to update their account profile.

The next time you log in, you’ll need to update your account profile and provide some information so we can better verify your identity. From then on, you’ll only need your email and password to log in. And if we ever detect a suspicious login attempt, we’ll reach out to verify that you’re the one trying to access your account.

The next time you log in, you’ll be asked to update your account profile. Here’s how:

	If prompted, create a password. (We’ve changed our password requirements to improve security. If your old password doesn’t meet these requirements, you’ll be asked to create a new one.)
	Open the email from us (auth@symetra.com) and click the link to confirm your email address.
	That’s it. Your email address is verified and you are enrolled in multifactor authentication (MFA).

The next time you log in, you will be asked to update your account profile to comply with MFA.

Don’t worry. It happens. When the system prompts you for that information, you can click a “Forgot your username or password?” link for help.

It depends. If you select “Remember this device for 90 days” when you log in, the system will remember both your device (phone or computer) and your location. As long as you use the same device at the same place, the site will usually recognize that it’s you and you won’t have to go through the MFA process. But if you use a different device, if you’re somewhere else, or if it’s been over 90 days since you logged in, then the MFA process will occur.

To protect customer data, MFA is required to log in to your Mortgage Banker account.

If you need help or have any questions, you can always click “Contact Us” on the login screen.

We’re adding multifactor authentication (MFA) capabilities to better protect customer information. The next time you log in, we’ll ask you to update your account profile to comply with MFA. From then on, you’ll only need your email and password to log in. If you have concerns or questions about the process, please click “Contact Us” on the login screen.

If you are unable to log in and password recovery isn’t working for you, you will be prompted to contact us for assistance.

Some information can only be updated by our administrator team. Please contact us at mortgagewebinquiry@symetra.com to request those changes.

Yes, you also have the option to use an authenticator app.

On your profile page, click Manage MFA Methods to see your current authentication choices and to make changes.

Depending on the plan you have through your mobile provider, standard text message and data rates may apply.

We will never reach out to you asking for your password or other sensitive personal information. If you ever receive a phone call, email or text and aren’t sure if it’s coming from Symetra, please contact us at mortgagewebinquiry@symetra.com.

We have strict safeguards in place to protect your privacy, and we apply sophisticated technologies and industry best practices to ensure that sensitive data is well protected.

If you need assistance, click “Contact Us” on the login screen or email us mortgagewebinquiry@symetra.com.